24/7 Infrastructure Monitoring
We watch your routers, servers, APs, and internet connection around the clock. You hear about problems after we've already fixed them.
Learn moreREV10 Tech — your Technology partner
Enterprise-grade managed IT services, cybersecurity, and network infrastructure for businesses in Kampala and across East Africa. Fixed monthly fee. No surprises.
# rev10 NOC — real-time status
─────────────────────────────
check --all-clients --live
✓ Monitoring active — 47 devices online
✓ Backup jobs — all completed (03:12 AM)
✓ Patch compliance — 96.8%
✓ Antivirus — 0 threats detected
⚠ Disk alert — CLIENT_04/SRV01 at 84%
─────────────────────────────
resolve --ticket TKT-0291
→ Auto-clearing disk space on SRV01...
✓ Resolved — client unaffected
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24/7
System monitoring
<2hr
P1 response SLA
99.9%
Uptime guarantee
UGX 0
Surprise charges
We manage your entire IT environment — monitoring, security, backup, helpdesk, and cloud — under one fixed monthly contract.
We watch your routers, servers, APs, and internet connection around the clock. You hear about problems after we've already fixed them.
Learn moreManaged antivirus, endpoint detection, DNS filtering, MFA enforcement, and security awareness training. Protection that moves as fast as the threats.
Learn moreEvery device patched, every update tested, deployed outside business hours. Security gaps closed before they become incidents.
Learn moreReal people, real responses — via WhatsApp, email, or our client portal. Every request tracked with defined SLA timers you can hold us to.
Learn moreYour data backed up nightly, verified weekly, tested monthly. If the worst happens, we restore — not rebuild from scratch.
Learn moreUser management, security hardening, licence optimisation, and tenant health monitoring. Your M365 investment, fully activated.
Learn moreVLANs, structured cabling, firewall configuration, wireless deployment — built properly from the ground up, with full documentation.
Learn moreReplace expensive phone lines with cloud-hosted VoIP. Extensions in minutes, mobile numbers, call queues — all managed by us.
Learn moreNo capital expenditure, no refresh headaches. We supply and manage your devices for a fixed monthly fee — replaced when they age out.
Learn moreUser provisioning, Gmail and Drive configuration, shared drives, security policies, and licence management. We keep your Workspace environment clean, secure, and running for every member of your team.
Learn moreThree clearly defined tiers. No custom arrangements, no hidden extras. Every service listed is included in your tier — contact us to discuss the right fit for your business.
Tier 1
Essential IT management for small businesses. Your systems monitored, patched, and protected — 24/7.
Tier 2
Complete managed IT for growing businesses. Everything in Watch, plus EDR, backup, and M365 administration.
Tier 3
Enterprise-grade protection for regulated industries. 24/7 human SOC, full security stack, vCIO advisory.
Most IT service companies are reactive — someone calls when things break. We built something different: proactive, documented, and accountable.
01
Our monitoring catches disk space warnings, service failures, and connectivity drops before they affect your staff. Most issues are resolved silently — you see them only in your monthly report.
02
Your monthly contract covers everything in your tier. No hidden charges for remote sessions, no emergency rates for covered services. You know exactly what IT costs every month.
03
We use the same monitoring, EDR, and backup platforms that Fortune 500 companies use. You get that infrastructure at a price point designed for your business.
04
Our team comes from enterprise BPO operations where SLAs are not suggestions — they are contractual obligations. That discipline is baked into every ticket we handle.
We handle the transition. You focus on your business.
We visit your office, assess your environment, and produce a written health report. No obligation, no cost.
We recommend the right tier, you review the contract and SLA, and we agree a start date.
We deploy all tools, document your environment, configure monitoring, and train your staff. 2–3 weeks.
Your systems are monitored 24/7. Your team has a helpdesk. You get a monthly report. IT is handled.
# Monthly performance summary
SLA compliance ........... 98.2%
Tickets resolved ......... 34/34
Avg resolution time ...... 1h 42m
Backup success rate ...... 100%
Patch compliance ......... 97.6%
Threats blocked .......... 142
Uptime ................... 99.97%
✓ All SLAs met this period
99.9%
Uptime target
<2hr
P1 resolution
Enterprise IT is no longer reserved for corporations with dedicated technology teams. Rev10 was founded to change that — bringing the same infrastructure, security standards, and operational discipline that global enterprises rely on to businesses of every size across East Africa.
Backed by a team of experienced IT professionals with over 50 years of combined industry experience, we deliver proactive, professionally managed technology to Kampala's SME, NGO, and institutional market — where most IT providers still operate on a break-fix basis.
We serve clients in Kampala and across East Africa, and partner with managed service providers in North America and Europe as a trusted offshore delivery arm.
Book a free IT audit — no obligation, no cost. We tell you exactly what is wrong with your current setup.
Book your free auditBook a free audit, ask a question, or get a quote.